Privacy Policy

IMAGES and its associated persons respect your privacy. This Privacy Policy outlines the manner your data is collected and used by us. You are advised to read the Privacy Policy carefully. By accessing the services provided by IMAGES you agree to the collection and use of your data by IMAGES in the manner provided in this Privacy Policy.

 

If you have questions or concerns regarding this statement, you can email us at response@imagesbags.com. The Privacy Policy does not apply to the procedures and practices followed by entities that are not managed, owned or controlled by  IMAGES or to the people that are not engaged, employed or managed by www.imagesbagsshop.com.

 

Through this document, we wish to make you feel at ease while using our website(s), and not hesitate while sharing important information with us. We like to make you aware that by using our website(s), you are agreeing to the collection of certain data. Do feel free to contact us with your questions or concerns about privacy on this website.

 

Information that may be collected from you

IMAGES collects the information we learn about you from your use of our services and your visits to our website and other websites accessible from them as well as personally identifiable information that you provide at the time of registration. Kindly note that  IMAGES does not collect your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, you are automatically redirected to the acquiring bank payment gateway website, where all required transaction details are captured on the secured payment page, and encrypted and are securely transmitted to your card issuer for obtaining an authorization decision. At no time during the purchase process or thereafter does IMAGES have access to, or store, your complete card account information. We may collect additional information in connection with your participation in any promotions or contests offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and website use, which enables us to improve the services we provide. We will collect only such information as is necessary and relevant to us to provide you with the services available on the website. While you use our website, we may have automatic access to (receive and collect) certain anonymous information in standard usage logs through our web server, obtained from cookies sent to your browser from web server cookies stored on your hard drive, including but not limited to:-

  • Computer-identification information;
  • IP address, assigned to the computer that you use;
  • The domain server through which you access our service;
  • The type of computer you are using; and
  • The type of web browser you are using.

While you are transacting on our website personally identifiable information collected about you may include:-

  • First and last name;
  • Email address(es);
  • Contact details including phone numbers;
  • PIN/ZIP code;
  • Demographic profile (like your age, gender, occupation, education, address and durables owned);
  • Personal preferences and interests (such as books, movies, music and so on); and
  • Your opinion on services, products, features etc. on our website(s).

 We may also collect the following information:-

  • The pages you visit/access;
  • The links you click on our website;
  • The number of times you access the page;
  • Things you view, add to bag, add to wish list; and
  • Other websites you open simultaneously while browsing on ours.

 

When and how does IMAGES collect the information?

We will collect anonymous traffic information from you when you visit our website. We collect the personally identifiable information from you when you register with us or you transact as a guest. During registration you are required to give us your contact information (such as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number, occupation, interests etc.) Upon registration users may receive communications such as newsletters, updates, offers etc.). Even when you transact as a guest we collect identifiable information (such as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number etc.). We use this information to contact you about the services you are using on our website and services in which you have expressed interest. When you purchase a product or service from us, we request certain personally identifiable information from you on our order form, in order to be able to fulfill your requested service. You must provide contact information (such as name, email, and shipping address). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. We are the sole owners of your information collected by us at different points on our websites. This website contains links to other websites, which could be held under IMAGES, or otherwise. Websites held under us would follow the same privacy policy as this website.

For external links, we are not responsible for the privacy practices of such websites which we do not own, manage and/or control.

 

How is the information used?

We use your contact information to send you:-

  • Password reminder and registration confirmation;
  • Special offers;
  • Changes in the service policies or terms of use;
  • Event based communications such as order information, renewal notices, invites, reminders etc. Note: We send users updates upon registration, and updates regarding your order status; and/or
  • We also send promotional emails to inform you about new arrivals, special offers, etc.

We use your personal information to:-

  • Improve personalized features on our websites to enhance your shopping experience;
  • To contact you for your account/profile related matters or any other reason as may be necessary;
  • To provide the services requested by you. For example: deliver merchandise ordered by you; and/or
  • To preserve social history as governed by existing law or policy.

We use anonymous traffic information to:-

  • Remember you in order to deliver better and more personalized service. For example: track your entries in our promotion schemes;
  • Recognize your usage privileges to our websites;
  • Administer and manage smooth functioning of our websites by diagnosing problems; and/or
  • Track your session and activities so that we can understand better how people use our websites.

 

Who do we share your information with?

We do not share or rent your information with third parties except our agents and alliance partners.

 

Agents

We use the services of our enabling partners such as outside shipping companies, resellers, business associates to fulfill orders, and credit/debit card processing companies to process the payment for goods and services ordered from IMAGES. These entities do not retain, store, share or use personally identifiable information for any other purposes. We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to any other third parties unless:-

  • Required by special circumstances such as compliance with subpoenas, court orders, requests/orders from legal authorities or law enforcement agencies requiring such disclosure;
  • To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of www.imagesbagsshop.com Terms & Conditions or to defend against legal claims; and/or
  • We have your permission.
To provide products or services that you have requested, we reserve the right to disclose your personal identifiable and email address information as required by law and when we believe the disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website(s). We share your information with advertisers on an aggregate basis only. The security of your personal information and email address is important to us. When you enter sensitive information (such as credit/debit card number) on our acquiring bank system or order forms, they encrypt that information using appropriate security measures.  We follow generally accepted industry standards to protect the personal information and email addresses submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we do not provide any guarantee against the protection of your information, nor do we indemnify you for the same.

 

What choices are available to you regarding collection, use and distribution of your information?

You can accept or decline the cookies. All websites that are customizable require that you accept cookies. You must also accept cookies to register as someone for access to some of our services. For information on how to set your browser to alert you to cookies, or to reject cookies, go to http://www.cookiecentral.com/Cookies. A cookie is a small text file that is stored on a user computer for record-keeping purposes. We use cookies on this website. We do link the information we store in cookies to any personally identifiable information you submit while on our website. We use both session ID cookies and persistent cookies. We use session cookies to make it easier and secure for you to navigate our website. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browsers help file. Reference for cookies can be found at http://www.cookiecentral.com/ We use session cookies to store the secure session and browsing preferences of the user. We set a persistent cookie to store your username and interests so you do not have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our website. If you reject cookies, you may still use our website, but your ability to use some areas of our website will be limited. Cookies are used in the shopping bag to enable enhanced security and to ensure there is no URL based spamming. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you transact as a guest or add items to the shopping bag). A cookie cannot read data off your hard drive. Some of our business partners (e.g., advertisers) set cookies while delivering banners on our website. We have no access to or control over these cookies. This privacy statement covers the use of cookies by IMAGES but does not cover the use of cookies by any advertisers. We do use cookies on point of collection pages of email addresses but we do not use them in emails. Our web servers automatically collect limited information about your computer connection to the Internet, including your IP address, when you visit our website. (Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our website to the interests of our customers, to measure traffic within our website and let advertisers know the geographic locations from where our visitors come.

 

Voluntary disclosure of information:

Supplying personally identifiable information is entirely voluntary. You are not required to register with us in order to use our websites. However, we offer some services only to visitors who do register. You may change your interests at any time and may opt-in or opt-out of any marketing/promotional/newsletters mailings. www.imagesbagsshop.com reserves the right to send you certain service related communication, considered to be a part of your www.imagesbagsshop.com account without offering you the facility to opt-out. You may update your information and change your account settings at any time. If your personally identifiable information or email address change, or if you no longer desire our services, you may correct, update, delete or deactivate it by emailing us at response@imagesbags.com  Upon request, we will remove/block your personally identifiable information from our database, thereby cancelling your registration. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.

 

How can you correct inaccuracies in the information?

To correct or update any information you have provided, please send us the correct information in writing via email to response@imagesbags.com

 

Policy Updates

We reserve the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to this website. If we decide to change our privacy policy, we will post those changes to this privacy statement and/or other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here. You can offer your views, suggestions, if any, by emailing us at: response@imagesbags.com

 

Payment Security

All payment transactions on www.imagesbagsshop.com will be undertaken through CitrusPay (Citrus Payment Solutions Pvt. Ltd.). To enhance security of your payment data, you are automatically redirected to the acquiring bank payment gateway website, where all required transaction details (i.e. credit/debit card number, expiration date, CVV etc.) are captured on the secured payment page, and are securely transmitted to your Card Issuing bank for obtaining an authorization decision. At no time during the purchase process or thereafter, does IMAGES have access to, or stores, your complete card account information.

 

For greater security, we have enabled our systems for Verified by VISA and Mastercard Secure Code facility in addition to AMEX Safekey, applicable to VISA, MASTERCARD and AMERICAN EXPRESS respectively. This is an additional security measure necessitating you to enter a password which only you, the card holder, can have access to. Also, we accept all Visa and Master credit cards and debit cards and our committed to providing a safe transaction environment by using a secure process for payment handling. IMAGES does not capture any such passwords and you enter this directly into a bank secure system. It is not uncommon for a request for credit / debit card authorization to fail once or twice before the card is finally authorized. This happens due to problems with your card issuing banks servers. You must try again till you get a successful notification. At times the bank payment servers or your issuing banks payment servers may be down, in which case you can continue shopping and add items to the shopping cart which would then be saved and you can come back later and complete the payment transaction within 24 hours. Your card will be charged in Indian Rupees (INR) as per prevailing rate of exchange and charge policies of your card issuing bank/entity.