Returns Policy

IMAGES is committed to providing an enjoyable and convenient shopping experience to each of its valued customers. As part of this commitment, IMAGES is happy to answer any questions related to its products, but is unable to process any returns or refunds for any product(s) purchased outside of



IMAGES should be notified of all returns via email with the words 'Request for Return' in the subject line of the email. The email should be sent to and should state the reasons for the return and the order number ("Return Request"). IMAGES will send an email responding to the Return Request ("Return Confirmation"), and upon receipt of the Return Confirmation, the customer must return the product(s), ten (10) calendar days therefrom, at the following address ("Return Address"):



97, August Kranti Marg, Marshall Apts,

Opp. Cumballa Hill Hospital,

Kemps Corner,

Mumbai - 400036,

Maharashtra, India

Phone: +91-22-23806900 / +91-22-23806901



How do I return an item?

Once you have received the Return Confirmation, fill up the Product Return Form that is included in the original package received by you (If you have not received a Product Return Form or have misplaced it, you may download the same using the link provided). Please place the completed Product Return Form along with the product(s) you wish to return and ship the same to the Return Address, and send IMAGES an email confirming that the product(s) have been dispatched. Please note that customers are responsible for the shipping charges for all returns. We strongly recommend that you insure your return shipment as IMAGES will not be held responsible for product(s) that are lost or damaged in transit, and IMAGES shall not be liable to compensate you for any loss, monetary or otherwise, resulting directly or indirectly therefrom, nor shall IMAGES indemnify you for the same.


Return of products will be accepted only if the products are returned in a saleable condition with, but not limited to, the tags, cloth cover intact, metal hangings/accessories, box (if any) and in their original packaging, and any other material or item included in or with the packaging (such as bubble-wrap, paper stuffing etc.), in an unwashed and undamaged condition ("Return Requirements"). Merchandise that has been worn, used, altered and/or damaged will not be accepted.


IMAGES reserves the right to refuse return of any merchandise that does not meet the Return Requirements in IMAGES' sole discretion. If IMAGES rejects the merchandise, the shipping and delivery charges paid by IMAGES to return the merchandise to the customer shall be borne by the customer only.



In case of satisfactory return, IMAGES shall refund the appropriate amount paid by the customer with respect to the product(s) returned. IMAGES shall refund such monies to the customer not less that 15 (fifteen) days from the date or receipt of the returned merchandise by IMAGES at the Return Address, excluding all Sundays and Public Holidays.


Defective Merchandise

While IMAGES strives to ensure that all of its products are checked for defects, occasionally a defect may pass unnoticed. In such unlikely cases, please Contact Us immediately, and notify us in writing within seven (7) days of receipt of the product(s).



Since the resolution and colour composition of each computer monitor varies, we cannot guarantee the accuracy of the colours of products displayed on our website.



Leather being a natural material is unique in grain, texture, colour and otherwise. Similar products in the same leathers may vary in grain, colour, texture and otherwise as well.


Faux Leather

Faux leather products may have a limited shelf life. The advantages that they offer are the wide range of colours, textures and fabrics. The more they are used, the better they will stay.


Embroideries and Embellishments

Embroideries are intricately and meticulously developed and stitched and yet delicate. Embellishments are tightly fixed and attached to the bags; however they still maintain their delicateness. Be careful not to drop or trap these embroideries and embellishments in any hooks or fasteners.


Sale Merchandise

No returns or refunds on any merchandise offered during a sale/discount period or sold at a discounted price will be permitted. Such purchases will be final.